IMPORTANT: BY USING OUR SERVICES OR MAKING RESERVATIONS WITH QUEST LIMOS INC, YOU ARE AGREEING TO BE BOUND BY THE TERMS AND CONDITIONS OF THE QUEST LIMOS INC.
General: The client while upon receiving trip tickets (confirmations) verifies that the address, pickup date, time number of passengers and the billing information are correct.
The client understands hourly time starts at contract (reservation) agreed time, if the client is late or board the vehicle later than agreed (reservation) time, that time would not be considered as the start time. Start time will remain the same as reserved or documented in Trip Confirmation(s).
The client understands that the drivers are not authorized to make any billing-related decisions. So any discussion with the driver regarding the billing hours and charges will be considered invalid.
Remaining Balances: The client agrees to pay the balance to the chauffeur, at the pickup location, in form of cash, cashier’s cheque or credit card. One piece of matching government-issued Photo ID will be required for all credit card payments (if not paid or partially paid).
For Accounts & Invoices: The client understands and agrees that if the remaining or outstanding amount is not paid within 10 days of receiving the unpaid invoice, Quest Limos Inc will have the right to add and collect late charges with interest at the maximum rate allowed by law. All remaining balances are due along with any other expenses ( including filing fees, court costs and reasonable attorney fees, recovery agencies etc. but not limited). Quest Limos Inc may also provide or forward your information to recovery agencies if accounts are not paid in full.
The client agrees that Quest Limousine Inc. is not liable for any damages or delays arising out of the Limousine service to perform due to inclement weather, mechanical difficulties, traffic delays or any other unforeseen acts of God. The client agrees that the limousine service cannot be provided in recreational roads, yards, gravel, mud or snow-filled driveways or alleys.
NO SMOKING: All of our vehicles are No Smoking vehicles including E-Cigarettes. The client understands that if any member of the party is found smoking, using any kind of illegal drugs, fighting or any other conduct considered inappropriate by the chauffeur, the chauffeur is under strict orders to terminate the trip immediately. This will not result in any kind of refund to the client. A Cleaning Sanitization fee of $300 will be applied. Police may also be notified. There is NO Food Allowed in the Vehicles.
Liquor: If liquor is being served or consumed in the Limousine, all passengers must be at least 18 years of age and We ID 25 and under. Liquor can be only consumed between hours 10:00 AM and 02:00 AM in our limos. We are fully licensed by AGLC with B.Y.W.O Endorsement. All Alcoholic drinks or beverages must be purchased from Quest Limos and cannot be taken out of the vehicle at end of the trip or during stops. We advise please order the quantity carefully. You can place your liquor order at the time of reservation or at least 24 hours before your event. All liquor consumed on the limousine must be purchased from Quest Limos (Exception wine). Underage Drinking is prohibited on all of our vehicles.
Changes to Itinerary: All requests regarding the change of time, venue and vehicle type must be made via email, fax or text message. We highly recommend you to make sure that you have received the confirmation of the change of time, venue or vehicle type has been fulfilled or not fulfilled by Quest Limos.
Damages: The client shall be liable for all damages to the limousine and will be liable to pay, caused by the client or any members of his/her party sustained during the client’s trip. Damages include but are not limited to all kinds of spills, burns, rips, tears, or damage to the televisions, stereo or other equipment. The client agrees to pay a cleaning surcharge of $500 for any spills. This also includes anyone getting sick in the limousine.
NO SHOWS: If we are unable to contact the passenger or related contact person after 15 minutes of the scheduled pick-up time then the ride will be considered a no-show and will be fully charged. [ *Except Pick up from Aiport Please see Airport Waiting time for Airport procedures]
Cancellations: [ Stretch Limousines & Specialty vehicles*] Client understands that all the cancellations must be made 48 hours prior (Sunday to Thursday) of the pickup time for the stretch limo only (except special events plus Friday, Saturday and long weekend Sundays)* the full trip amount will be charged for no-shows. Any cancellations made for the stretch limo within less than 48 hours of the pickup time will result in no refund. In case the service is not up to your standards, we don’t have any refund policy if you have used our service. We highly recommend you to make sure that you have received the confirmation of the Cancellation from Quest Limos via email or fax as it is your official confirmation that your booking has been cancelled.
Out of Town: All out of town trips, Sedans & SUVs. (more than 50 km from City Centre), will require a minimum of 1 – week’s notice for a full refund. Less than one week’s notice, No refunds. No Exceptions. Excluding weekends (Friday & Saturday) Check above.
Coach Buses Cancellation: 50 % Non-Refundable is deposit is required at the time booking. rest of the payment is required at least 14 days prior to your event. Cancellation requested in less than 14 days period will result in no refunds. Any Bus with a capacity of 15 Passengers or more is considered a Coach BUS.
*All Special Events Like Stampede time, graduations, weddings, weekends (Friday & Saturday) including long weekend Sunday’s and New Years’ Eve bookings require a minimum of 3 weeks Cancellation notice. Important: if there was a 50% deposit that will not be refunded the only amount overcharged will be refunded.
Covid Cancelations: If your reservations are within the above-stated cancellation period, only credit will be offered, no refunds will be issued under any circumstances. Please book your reservation accordingly. Proof of incident will be required to issue credit.
Deposits: For all special events bookings like weddings, graduations, during Stampede event, bachelor parties Quest Limos will charge 50% of the total amount at the time of the booking (non-refundable) and the rest 50% will be charged 3 weeks prior to the reservation date.
Waiting or Overtime Airport: For Airport pickups, Customers are permitted 30 minutes of wait time for domestic and 45 minutes for international after the scheduled pickup time. Wait time beyond these minutes will incur the transfer base charge plus the hourly charge prorated in fifteen-minute intervals. If you experience difficulty locating your chauffeur, please call our office immediately at 587-333-7783. Leaving the pick-up location without notifying Quest Limos will result in a no-show with no refund. (Airport Transfers Only.)
Entry Fee / National Park Pass:
For Trips originating and endings in Banff: the client must provide a valid park pass to the Chauffeur/driver at the time of the start of the trip. or the client must buy the park pass from one of the locations available in the national park and hand it to the driver to stick it on the windshield. The park pass will be returned back to you upon completion of the trip.
Inbound Trips to Banff: For All trips entering Banff Mountain Limousine will provide a commercial park pass which will be billed extra at a cost of $10 per person.
Regular: The client understands that any overtime of more than 10 minutes will be charged in half an hour increments to the credit card on file unless the client agrees to pay the chauffeur by cash or a credit card.
Lost and Found: Clients understand that all lost and found items will be kept in the office for 90 days. The client must claim items in 90 days period.
Feel free to contact us at 587-333-7783 if you have any questions or concerns regarding any of the above.
Updated: Nov 6, 2022