IMPORTANT: BY USING OUR SERVICES OR MAKING RESERVATIONS WITH QUEST LIMOS INC, YOU ARE AGREEING TO BE BOUND BY THE TERMS AND CONDITIONS OF THE 0947828 B.C. LTD. doing Business as QUEST LIMOS.
General: The client while upon receiving trip tickets verifies that the address, pickup date, times and number of passengers and the billing information are correct.
The client understands hourly time starts at the contract (reservation) agreed time, if the client is late or boards the vehicle later than the agreed (reservation) time, that time would not be considered as the start time. The start time will remain the same as reserved or documented in Trip Confirmation(s).
The client hereby authorizes Quest Limos Inc. to charge the discussed amount to the credit card on file at the time of reservation.
The client understands that the drivers are not authorized to make any billing-related decisions. So any discussion with the driver regarding the billing hours and charges will be considered invalid. The client agrees to pay the balance to the chauffeur, at the pickup location, in the form of cash, cashier’s cheque or credit card. One piece matching government-issued Photo ID will be required for all credit card payments. (if not paid or partially paid)
The client understands and agrees that if the remaining or outstanding amount is not paid within 10 days of receiving an unpaid invoice, Quest Limos Inc will have the right to add and collect late charges with interest at the maximum rate allowed by law. All remaining balances are due along with any other expenses ( including filing fees, court costs, reasonable attorney fees, recovery agencies etc. but not limited). Quest Limos Inc may also provide or forward your information to recovery agencies if accounts are not paid in full.
The client agrees that Quest Limousine Inc. is not liable for any damages arising out of the Limousine service performed due to inclement weather, mechanical difficulties, traffic delays or any other unforeseen acts of God.
Smoking: The client understands that if any member of the party is found smoking, using any kind of illegal drugs, fighting or any other conduct considered inappropriate by the chauffeur, the chauffeur is under strict orders to end the trip. There will be no refunds. There will be a sanitization charge of $300 for smoking in any of our vehicles. There is NO Food Allowed in the Vehicles.
Liquor: Liquor is not allowed in any of our vehicles In British Columbia. Drinking Alcoholic beverages, Smoking and any other contraband are strictly prohibited on our vehicles as per BC Govt Law.
Changes to Itinerary: All requests regarding the change of time, venue and vehicle type must be made via email, fax or text message. We highly recommend you make sure that you have received the confirmation of the change of time, venue or vehicle type has been fulfilled or not fulfilled by Quest Limos. There will be additional charges for making changes to the pick-up or drop-off address if it’s further away from the originally scheduled address depending on time & distance.
Damages Cleaning: The client shall be liable for all damages to the limousine and will be liable to pay, caused by the client or any members of his/her party sustained during the client’s trip. Damages include but are not limited to all kinds of spills, burns, rips, tears, or damage to the televisions, stereo or other equipment. The client agrees to pay a cleaning surcharge of $300 for any spills. For Confetti, glitter, feather boas, or other similar items that cause unnecessary mess will be charged $150.
The client understands for any bodily fluids or Vomit, there will be a charge of $500 for sanitization and detailing.
Cancellations: The client understands that all cancellations must be made 48 hours prior (Sunday to Thursday) to the pickup time for the stretch limo only (except special events plus Friday, Saturday and long weekend Sundays)* and 24 hours prior to the pickup time for a sedan or an SUV. The full trip amount will be charged for no-shows. Any cancellations made for the stretch limo within less than 48 hours of the pickup time will result in no refund. In case of service is not up to your standards, we don’t have any refund policy if you have used our service. We highly recommend you make sure that you have received the confirmation of the Cancellation from Quest Limos via email or fax as it is your official confirmation that your booking has been cancelled.
*All Special Events Like graduations, weddings, weekends (Friday & Saturday) including long weekend Sundays and New Year’s Eve bookings require a minimum of 4 weeks’ Cancellation notice. Important: if there was a 50% deposit that will not be refunded the only amount overcharged will be refunded.
Out of Town: All out-of-town trips, Sedans, SUVs & Shuttle Bus / Vans. (more than 90 km from Vancouver Downtown), will require a minimum of 1 – a week’s notice for a full refund. Less than one week’s notice, No refunds. No Exceptions. Excluding weekends (Friday & Saturday) Check above.
Covid Cancelations: If your reservations are within the above-stated cancellation period, only credit will be offered, and no refunds will be issued under any circumstances. Please book your reservation accordingly. Proof of incident will be required to issue credit.
If flights or travel plans or wedding plans are cancelled due to government requirements in relation to a Covid-19 outbreak, a full refund will be provided.
- There will be refunds issued only if there are restrictions, no refunds will be issued on advisories.
Deposits: For all special events bookings like weddings, graduations, during Stampede events, and bachelor parties Quest Limos will charge 50% of the total amount at the time of the booking (non-refundable) and the rest 50% will be charged 4 weeks prior to the reservation date.
Waiting or Overtime Airport: For Airport pickups, Customers are permitted 30 minutes of wait time for domestic and 45 minutes for international after the scheduled pickup time. Wait time beyond these minutes will incur the transfer base charge plus the hourly charge prorated at fifteen-minute intervals. If you experience difficulty locating your chauffeur, please call our office immediately at 604-900-3180. Leaving the pick-up location without notifying Quest Limos will result in a no-show with no refund. (Airport Transfers Only.)
Hourly & Other Services Ovetime & waiting Time: The client understands that any overtime of more than 5 minutes will result in a charge for one full hour to the credit card on file unless the client agrees to pay the chauffeur by cash or cashier’s cheque. (Except Airport Transfers.)
Lost and Found: Clients understand that all lost and found items will be kept in the office for 90 days. The client must claim items within 90 days period.
Feel free to contact us at 604-900-3180 if you have any questions or concerns regarding any of the above.
Updated: June 7, 2021